Yes, I work on a Helpdesk. No, I am not completely mad yet. I support a bank in NZ, and sometimes, just sometimes, I wish our phones came complete with an electric shock device that could travel over the phone lines and shock the bejesus out of the person on the other end.
Me: I've reset your password to the word password, and that is all in lower case
Client: really, so I just type that in? Is that with any spaces?
Me: yes, just type that in, no spaces (spaces? huh?)
Client: it's not working
Me: what did you type in?
Client: Whenever I type a 0 on my laptop, I get a flashback
Me: (to self.... what, too many drugs again?)... a flashback?
Client: yeah a flashback.
Me: ok (think..think.. what could they mean).. oh, do you mean a backslash?
Client: Oh..yeah, that's what it is called. I'm not very technical you know.
Me: (oh really?)